Absolutely no returns will be accepted after 30 days; please inspect all products upon receipt.Your Satisfaction is Guaranteed

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We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 30 days of receiving it. Note that some conditions apply and not all products are eligible for return. Absolutely no returns will be accepted after 30 days; please inspect all products upon receipt. Read our full policy below

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For online orders, we are proud to offer Hassle-Free Returns, meaning that we arrange return shipping methods on your behalf for approved returns. Additionally, for qualifying orders, most return shipping costs are on the house.

To qualify for a return, the product must be in Like New condition and your request should be made within our 30-day grace period after delivery. Like New condition means your product has never been installed, is in its original packaging (including all parts, hardware and assembly instructions) and is free of defect or damage.

We charge 10% restocking fees for return requests made on qualifying items within 30 days of delivery. We do not charge any shipping charges, handling or restocking fees for orders that can be returned via ground shipping, which is the primary shipping method for our products.

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If your product shipped via freight truck and requires a Bill of Lading for return, then you will be responsible for the return shipping fees. As part of our Hassle-Free Return Policy, we will always arrange return on your behalf and we will provide a quote for the return shipping costs to you up front. By arranging pick-up with the truck carrier, you agree for the quoted return LTL charges to be deducted from your credit.

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Once your product is returned to our facility, it will undergo inspection by our warehouse returns expert to confirm that the correct item has been returned and that it is in Like New condition. Once inspected and approved, our Returns Department will issue your credit. In most cases, credit is issued 2 business day after the return arrives at our facility, though please allow an additional couple of days for processing during high-volume times such as the holiday season. Once you see your credit memo in your inbox, the refunding of your account depends on your banking institution.

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If your credit card or PayPal account is refunded, you will receive a transaction ID with your receipt. Customers have reported funds in their account within 3-5 days. If you are issued Store Credit, you will receive a notice about your balance, which is available for immediate use.

 

To request a return, please email sales@quatrolighting.com and include the order number and the reason for your return request.

On approved returns, the buyer is responsible for full cost of return packing & shipping.

 

Please contact sales@quatrolighting.com to let us know you did not accept the item and would like to initiate a refund.Electrical lighting installer